IT Support in Toronto & York
Region for Your Whole Team
Fast, friendly technical support for everyday IT problems. We help Toronto and York Region teams stay productive, connected, and frustration-free.
When technology slows down, your work slows down. We keep your people supported so they can stay focused on their job, not fixing IT issues.
IT Support Services in Toronto & York Region
Fast, friendly helpdesk support for everyday issues like email problems, login errors, slow computers, and Wi-Fi trouble. Foundation BTS supports office teams, remote staff, and field teams across the GTA.
Common issues we resolve
- Slow computers and performance problems
- Email and Outlook issues
- Login, password, and MFA problems
- Wi-Fi, network, and VPN connectivity
- Printer and device errors
- Microsoft 365 troubleshooting (Teams, SharePoint, OneDrive)
How support works
- Submit a ticket by email or portal, or call for urgent issues
- Most problems are fixed remotely, with onsite support when needed
- Recurring issues are tracked and eliminated at the root cause
- Clear updates so staff know what is happening and what to expect
If Your IT Support Is Falling Behind, You Feel It Everywhere
Teams reach out to us when these problems start slowing everyone down:
- Slow response times or no response at all
- Recurring IT issues that never fully get fixed
- Staff spending their own time trying to troubleshoot problems
- Tickets closed without real solutions
- Confusing communication or finger-pointing between vendors
- No visibility into what IT is working on
These issues add up, frustrated staff, lost productivity, and unnecessary downtime. Your team deserves better support.
Wondering what repeated IT issues may be costing your organization?
Use our
Business Downtime Calculator
to estimate the impact in dollars and hours.
Why Teams Choose Foundation BTS for IT Support
Organizations across Toronto & York Region choose us because we provide IT support that is fast, friendly, and built for teams who depend on technology every day.
- 😊 Friendly support your staff actually enjoys using
- 👩💻 Real technicians helping your team (not call centers)
- ⚡ Fast response times designed for busy teams
- 💬 Clear communication without technical confusion
- 🌐 Support for office staff, hybrid teams, and field crews
- 🛠️ Fewer recurring issues through root-cause fixes
What Your Organization Gains With Foundation BTS IT Support
Organizations across Toronto and York Region see immediate improvements when their team has fast, friendly, and reliable IT support:
Faster resolutions and fewer interruptions
Your staff gets real help quickly which keeps their work moving without unnecessary downtime.
Happier and less frustrated employees
Support feels friendly, respectful, and human which reduces stress and improves morale.
More productive teams
Your people stop troubleshooting issues themselves and stay focused on meaningful work.
Smoother tools and system performance
Microsoft 365, Teams, Wi-Fi, devices, and daily tools run better with expert support behind them.
Clear communication without jargon
Your staff always understands what is happening and what comes next in the support process.
Leadership visibility into IT issues
You get clarity on recurring problems, risks, and trends which supports smarter planning.
Support that fits office, hybrid, and field teams
Your staff receives the same level of care no matter where they work.
Fewer recurring issues
We solve root causes so ongoing problems stop appearing again and again.
What We Support
Your team gets fast, friendly help for the IT issues that slow them down, so they can stay focused on their work.
Slow Computers & Performance Issues
We improve speed, remove glitches, and help reduce downtime.
Email & Login Problems
Passwords, MFA, account access, and email errors. We take care of it.
Software Troubleshooting
Support for Microsoft 365, industry apps, and line-of-business systems.
Printer & Device Issues
Quick help for printers, scanners, phones, and tablets.
Network & Connectivity Fixes
If it needs internet, we support it, wired or wireless.
Friendly Helpdesk With Real Technicians
Your staff gets real help from real people, every time.
A Day in the Life of IT Support
Here’s what reliable, responsive IT support looks like for your team on a typical day:
- Staff get fast help for login, email, and device issues
- Real technicians respond quickly with clear next steps
- Most issues are resolved remotely within minutes
- Onsite visits are dispatched when needed
- Systems, backups, and alerts are monitored in the background
- Recurring issues are analyzed and eliminated at the source
- Leadership receives simple updates and recommendations
- Staff spend more time on their work and less time troubleshooting
Who we support
Industries where IT support matters most
We focus on organizations where strong support, reliable systems, and fast issue resolution keep teams moving.
Not-for-profit organizations
Support for staff and volunteers with secure access to donor, client, and program data.
- Donor and member data protection
- Reliable support for volunteers and staff
- Microsoft 365 and collaboration help
- Predictable monthly pricing
Construction and engineering teams
Support that keeps field and office teams connected, especially during deadlines and site work.
- Job site connectivity and remote access
- Secure access to drawings and files
- Fast troubleshooting during deadlines
- Device and network reliability
Professional services firms
Support built for uptime, secure client data, and smooth collaboration under pressure.
- Secure handling of sensitive client data
- Stable systems during peak deadlines
- Microsoft 365 workflow support
- Reduced risk and fewer interruptions
Not sure if we’re the right fit?
Book a consultation →Our 3-Step Process
Getting reliable IT support should feel simple. Here is what working with Foundation BTS looks like.
Step 1
Book a Consultation
Tell us about your challenges and your team setup.
Step 2
Get a Tailored IT Support Plan
We design a support approach based on how your people work.
Step 3
Stay Productive & Protected
We handle the issues so your staff can stay focused.
Real Stories From Clients Like You
Organizations across Toronto and York Region trust Foundation BTS to protect data, restore systems, and keep critical work on track. Here is what that looks like in real scenarios:
Nonprofit Cybersecurity
A Toronto nonprofit faced repeated phishing attacks. We implemented MFA, endpoint protection, and 24/7 monitoring, reducing incidents by 90 percent in 60 days.
Read the full case study →Construction Firm Disaster Recovery
After a workplace fire destroyed critical systems, we rebuilt the environment, recovered files, and had the team operational within hours, avoiding major project delays.
Read the full case study →Healthcare IT After Acquisition
After acquiring a healthcare organization in Alberta, this growing team needed consistent systems, better performance, and reduced security risk across locations.
Read the full case study →Common Questions About Our IT Support Services
We support slow computers, email/login problems, software troubleshooting, Wi-Fi/network issues, printer/device problems, Microsoft 365, and more. If your team uses it to work, we support it.
Most requests receive a fast response from a real technician. No phone trees or long wait times — your staff gets help as soon as they reach out.
Yes. Whether your staff works in an office, from home, or on job sites, we provide full support for devices, accounts, connectivity, and Microsoft 365 tools.
Both. Some clients rely on us entirely, while others have an internal IT staff member and use us for additional support, escalations, or strategy.
We provide both. Most issues are fixed remotely for speed and convenience, but onsite support is available when needed.
Yes. As an MSSP, cybersecurity is built into everything we do. If your organization needs advanced protection, we offer a full Cybersecurity service as well.
We review your systems, document your environment, meet your team, ensure security basics are in place, and take over support — usually within days.
Service Area
Serving Toronto, Newmarket, Aurora & the GTA
We provide business IT Support across:
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Toronto
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York Region
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Newmarket
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Aurora
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Vaughan
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Richmond Hill
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Markham
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The GTA
Whether your staff works in an office, on job sites, or remotely, we support your entire team wherever they are.
Need More Support?
IT Support Should Feel Helpful, Not Frustrating
When issues come up, you should know exactly who to call and what to expect. Let’s talk about support that keeps your team moving without the stress.
Talk With an IT Support ExpertNo pressure. Just a clear conversation about improving your IT support experience.