Managed IT Services for Toronto & York Region
IT built for organizations that rely on technology to deliver their mission, projects, and client work.
Slow systems, recurring issues, and constant interruptions drain productivity and frustrate staff.
Our Managed IT Services keep your technology stable, your team supported, and your business moving forward.
What Are Managed IT Services?
Managed IT Services are an ongoing partnership where your IT is monitored, maintained, and supported for a predictable monthly cost, so your systems stay stable and your team stays productive.
What’s typically included
- 24/7 monitoring and proactive maintenance
- Patch and update management for devices and systems
- Helpdesk support for everyday IT issues
- Security essentials like MFA guidance and endpoint protection oversight
- Ongoing planning so IT supports your goals
Want the full breakdown? See what’s included in our Managed IT service stack.
If Your IT Is Holding You Back, You Feel It Everywhere
Teams reach out to us when issues like these start piling up:
- Slow computers and aging systems
- Repeated login or email failures
- Frequent Wi-Fi or network problems
- Support requests that take too long
- Staff wasting hours troubleshooting their own issues instead of getting help from our IT Support team
- A growing list of problems no one has time to manage, many of which relate to security gaps covered through our Cybersecurity Protection services
The impact adds up quickly: missed deadlines, stressed staff, and leadership left guessing where the risks are.
Wondering what downtime may be costing your organization?
Use our
Business Downtime Calculator
to estimate the impact in dollars and hours.
Your team deserves better. These challenges are fixable with the right Managed IT partner.
Who Managed IT Is For
Managed IT makes the biggest impact for organizations that:
- Depend on technology to deliver work
- Have staff in offices, field locations, or remote roles
- Have outgrown a one-person IT setup
- Need predictable monthly IT costs
- Want IT, support, and strategy under one partner, including guidance aligned with Compliance & Risk requirements.
- Are tired of recurring issues and slow responses
If this sounds familiar, Managed IT will make an immediate positive impact.
Why Choose Foundation BTS Over Other IT Providers
There are many IT companies in the GTA. Here is what sets Foundation BTS apart:
Cybersecurity is built in
Many MSPs add security later. We include essential protections in every plan from day one.
Built for technology-reliant teams
We support cloud connectivity, remote access, and multi-location operations through our Cloud & Network Solutions.
Real technicians
No call centers or scripts. Your team gets fast support from real experts.
Strategic guidance
We plan ahead so you avoid problems instead of reacting to them. Our long-term planning aligns with Compliance & Risk expectations.
Long-term partnership
Most clients stay with us for years because we support their team like our own.
Proactive, prevention-first IT
We fix issues at the source, reduce recurring problems, and stabilize your systems long-term.
What Your Organization Gains With Managed IT
Organizations across Toronto & York Region see measurable improvements:
- Fewer disruptions
Systems stay updated, monitored, and stable so your team can focus. - A stronger cybersecurity posture
Built-in protections reduce risk and keep your data secure. - Faster resolutions and happier staff
Real technicians respond quickly with clear solutions. - Clear planning instead of reactive spending
Predictable costs and long-term strategy replace surprise invoices. - Better performance across tools and systems
Microsoft 365, Teams, SharePoint, and cloud tools perform better with our Microsoft 365 Support services. - More time for mission, projects, and clients
With IT handled, leadership and staff stay focused on priorities.
What Managed IT Services Actually Includes
Myths vs Reality
Myth 1
IT only fixes issues when they break.
Reality
Good IT prevents most issues before staff ever feel them.
Myth 2
Helpdesk is the whole service.
Reality
Monitoring, maintenance, updates, security, and planning are all included.
Myth 3
Cybersecurity is separate.
Reality
Core protections are included in every Managed IT plan.
Myth 4
Only big organizations need Managed IT.
Reality
Smaller teams are often the most targeted by attackers.
Myth 5
IT should just “fix issues.”
Reality
True IT reduces downtime, strengthens security, and supports growth.
Myth 6
All IT providers offer the same services.
Reality
Service quality varies widely. Proactive providers prevent issues before they happen.
Our Managed IT Service Stack
Here’s what’s included when Foundation BTS manages your IT day to day.
Managed IT and Proactive Monitoring
We keep your systems healthy behind the scenes so your staff can stay focused.
What’s included:
- 24/7 system monitoring
- Patch and update management
- Server and network management
- Performance optimization
- Device management
- Root cause analysis
Helpdesk and End User Support
Fast, friendly support your staff will actually like using.
We resolve:
- Slow computers
- Email and login issues
- Wi-Fi and network problems
- Printer and device errors
- Software troubleshooting
Microsoft 365 Management
We help your team get the most from Microsoft 365 across collaboration and security.
We handle:
- Secure email configuration
- Teams collaboration setup
- SharePoint file organization
- Access controls and permissions
- Onboarding and migrations
- Best practice guidance
Cloud and Network Solutions
Stable, secure systems that keep your team connected wherever they work.
Solutions include:
- Cloud migrations
- Secure remote access
- Wi-Fi and network optimization
- Multi location connectivity
- Server and infrastructure management
Backup and Business Continuity
Your data stays protected, recoverable, and available when you need it.
What you get:
- Backup monitoring
- Disaster recovery readiness
- File and system protection
- Retention and restoration support
Included Security Essentials
Every Managed IT client gets core security essentials to reduce risk.
Included:
- MFA setup and enforcement
- Endpoint protection
- Email protection
- Patch management
- Backup oversight
Advanced services like SOC, MDR, compliance, and training can be added as needed.
Not sure if Managed IT is the right fit for your organization?
Talk With an IT & Security Expert →What IT Support Looks Like Day to Day
A Clear Picture of How We Support Your Team
When Someone on Your Team Needs Help
- They call, email, or open a ticket - whichever is easiest.
- A real technician responds quickly with clear next steps.
- Most issues are resolved by our IT Support specialists.
What We Do Behind the Scenes
- 24/7 monitoring of systems, backups, and key security alerts.
- Regular patching and updates to reduce risk and downtime.
- We track recurring issues so we can fix root causes, not just symptoms.
Leadership Updates
- Clear updates on tickets, trends, and potential risks.
- Plain-language explanations your board or management can understand.
- Proactive recommendations instead of surprises and emergencies.
What It Feels Like for Your Staff
- They know exactly who to contact when something goes wrong.
- They get friendly, respectful support - even for “small” issues.
- They spend less time fighting with technology and more time on their work.
Real Results From Organizations Like Yours
See how organizations across Toronto and York Region resolved major IT and cybersecurity challenges with Foundation BTS.
From nonprofits protecting donor data, to construction teams recovering after disasters, to healthcare teams standardizing IT after acquisitions, these examples show what is possible with the right IT partner.
Faith Based Nonprofit Strengthens Cybersecurity
A Toronto nonprofit faced repeated phishing attacks and growing cybersecurity risk. We implemented multi factor authentication, endpoint protection, and 24/7 monitoring, reducing incidents by 90% in 60 days.
Read the Full Case Study →Construction Firm Recovers After Fire Damage
After a workplace fire destroyed critical systems, we rebuilt the IT environment, recovered essential files, and had the team operational again within hours, preventing major project delays.
Read the Full Case Study →Healthcare IT Cohesion After Acquisition
After acquiring a healthcare organization in Alberta, this growing team needed consistent systems, better performance, and reduced security risk across locations. We delivered a phased plan to standardize infrastructure and improve reliability so staff could stay focused on patient care.
Read the Full Case Study →Industries We Support in Toronto & York Region
We support organizations where reliable technology, strong security, and fast support matter most.
Not-for-Profit Support
- Protect donor and member information
- Support staff, volunteers, and hybrid teams
- Strengthen cybersecurity controls
- Improve collaboration with Microsoft 365
- Predictable monthly pricing
Construction & Engineering
- Connect field crews and office teams
- Protect drawings and sensitive documents
- Fast support during deadlines
- Secure Wi-Fi and remote access on job sites
- Reduce downtime that delays projects
Professional Services
- Protect sensitive client information
- Keep systems stable during deadlines
- Fast support for everyday issues
- Improve productivity with Microsoft 365
- Reduce cyber risk and compliance exposure
Not sure if you fit? Book a quick consultation and we will point you in the right direction.
Three Simple Steps to Reliable, Secure IT
Getting reliable, secure IT should not be complicated. Our process is simple, clear, and designed to get your team protected and productive quickly.
1. Book a Consultation
Tell us about your organization, your staff, and your biggest challenges.
2. Get Your IT & Cyber Plan
A customized plan built for your industry, workflow, and budget.
3. Stay Protected & Productive
We handle your IT. Your staff stays focused. Your systems stay stable.
Common Questions About Our Managed IT Services
Quick answers about coverage, onboarding, pricing, and what day-to-day support looks like.
We support technology-reliant teams across Toronto & York Region, especially Not-For-Profit, Construction/Engineering, and Professional Services organizations that need reliable IT and strong security.
Either. We can act as your managed IT team, or support an internal IT person by handling monitoring, cybersecurity essentials, escalations, Microsoft 365, and end-user support.
We start with a technical review, confirm priorities, then deploy monitoring and security baselines. Next we standardize devices and accounts, validate backups, and introduce your team to the support process.
Most clients choose a predictable monthly plan based on users, devices, and coverage level. We’ll recommend the right fit after a short consultation so costs stay clear and consistent.
Yes. We monitor key systems and security alerts continuously, and we offer emergency support options based on your environment and operational needs.
Real feedback from technology-reliant teams across the GTA
What Businesses Say About Working With Foundation BTS
Unedited reviews collected through CrewHu and Google, based on real experiences from teams we support every day.
Client Reviews on CrewHu
Verified comments from active clients
5-Star Reviews From Organizations Across the GTA
Recent reviews from Google
Service Area
Managed IT Services in Toronto, York Region & the GTA
Foundation BTS supports teams across:
Toronto • Newmarket • Aurora • Markham • Vaughan • Richmond Hill • King City • Stouffville • York Region • The GTA
Office teams, field crews, remote workers, and multi-location organizations.
Looking for Managed IT That Actually Feels Managed?
Clear communication, built-in security, and reliable support should be the standard. Let’s talk about what your IT could look like with the right partner in place.
Talk With an IT & Security ExpertNo pressure. Just a clear conversation about your IT environment and next steps.