Career Opportunities

Technology Solutions Representative

We are a rapidly-expanding company located in Newmarket, Ontario. Foundation Business Technology Solutions Inc. (Foundation BTS) serves as the outsourced IT department for clients throughout the Greater Toronto Area.

We help our clients improve productivity, increase security and create higher profitability by managing business systems, providing expert technical support and protecting networks. Our clients trust us to ensure that IT enhances getting the job done. Our people provide support and assistance both remotely and on-site; protecting and optimizing office technology, from smartphones to servers, to allow our customers to meet multiple deadlines and excel at their jobs.

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You are an enthusiastic and innovative IT expert, you love a challenge and you have a track record of delivering quality work and top-notch customer service. Here’s a chance to join a growing company whose success is built on a commitment to offering the highest degree of professionalism and IT support to its customers. Founded in 2001 and based in Newmarket, Ontario, Foundation Business Technology Solutions Inc. serves as the outsourced IT department for clients throughout Southern Ontario. We help our customers achieve their goals by recommending new hardware and software and putting structured systems in place that help streamline their processes and reduce cost. Our efficiency goal is to work hard now so we can make things easier in the future.

As our Technology Solutions Representative, you will be part of our IT support team and focus on responding to requests from internal and external customers via our helpdesk software, by email, phone or in person. The overarching goal for this position is to help our customers increase their productivity, efficiency and security by making their computer systems faster, more reliable and more secure, recognizing patterns in the problems they face and documenting the configurations of all client assets and systems. You will nurture customer accounts and keep up-to-date with new standards and evolving applications while collaborating closely with other technicians. To thrive in this position, and to help our clients thrive as well, a drive to innovate and share knowledge is crucial.

 Main Responsibilities:

  • Actively listen to customers and identify their needs by asking questions
  • Handle inquiries professionally and courteously by phone, email or in person
  • Generate revenue by identifying and qualifying business opportunities
  • Recognize and understand patterns in customers’ needs and concerns
  • Share knowledge with coworkers with our customers’ best interest in mind
  • Plan and execute selection, installation, configuration and testing of equipment
  • Carefully document and update processes and procedures for future reference
  • Recommend changes in products and services by evaluating results
  • Collaborate effectively and positively with management and coworkers
  • Consistently update job knowledge by reading professional publications
  • Adhere to company’s and customers’ health and safety policies
  • Consult supervisor on complex or special customer requests

Qualifications and Requirements:

  • B.A. or B.S. degree or equivalent, preferably related to computer technology
  • At least 3 years’ experience in IT service environment, preferably in business solutions
  • Excellent communication skills and pleasant telephone manner
  • Excellent keyboard skills; able to type at least 60 words per minute accurately
  • Strong interpersonal and customer service skills
  • Solid expertise in LabTech by ConnectWise, including configuration of Ignite
  • Current professional IT Certifications, such as Microsoft MCP, MCSE, Citrix CCEA or CCIA, SonicWall CSSA, ConnectWise CCPA, LabTech LTCP, Cisco CCNA or VMware VCP
  • Advanced understanding of operating systems and business applications
  • Proficient in network performance tuning, LAN knowledge and network design
  • Track record of effective collaboration with customers and coworkers
  • Track record of finding new solutions through experimenting
  • Track record of flagging issues and bring these to supervisor’s attention
  • Track record of maintaining accurate records and documenting procedures
  • Flexibility to work outside of regular hours, including evenings and weekends
  • Valid Ontario ‘G’ driver’s license, free of serious offenses under Highway Traffic Act

Personal Profile:

  • Energetic, confident and innovative personality
  • Passion for finding IT-solutions through trial and error
  • Humble and convinced that not one person knows everything
  • Focus on solutions, quality service and process improvement
  • Friendly, calm, welcoming demeanour
  • Receptive to coaching and feedback
  • Customer-focused and energetic
  • Punctual and dependable

 How to apply:

If you are interested in working for a growing company that believes in guiding customers from chaos to control by giving great IT service, please submit your resume and cover letter through our posting on Indeed.ca. We thank all applicants for their interest, however only those selected for an interview will be contacted.

Contact Foundation BTS Today

Call 1-855-884-3287 or Request a Consultation

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